European Business Schools Librarians' Group
European Business Schools Librarians' Group

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EBSLG TRIP TO BOSTON: 16 to 25 August 2001

OBJECTIVES:

  • Attend IFLA Conference in Boston. The theme of the conference was: “Libraries and Librarians: Making a difference in the Knowledge Age.”
  • Visit the libraries of our American colleagues of the ABLD ( Association of Business Libraries Directors), including : Bentley College, Boston College, Boston University, MIT ( Sloan Management School), Harvard Business school.
  • Visit the EBSCO Publishing head office ( one of our suppliers), in the north east of Boston : http://www.ebsco.com

PARTICIPANTS OF THE TRIP :

  • Arhus School of Business
  • Copenhagen Business School
  • Cranfield School of Management
  • EM Lyon
  • Esade
  • ESC Pau
  • ESC Toulouse
  • HEC School of Management
  • IESE
  • INSEAD
  • Negocia
  • Norvegian School of Economics and Business Administration
  • Norvegian School of Management
  • Stockholm School of Economics
  • Universita L. Bocconi
  • Université Paris IX Dauphine
  • Universiteit Nyenrode
  • Universidade Nova de Lisboa: Graduate Business School

SCHEDULE FOR THE 17TH TO THE 25TH AUGUST:

  • Friday 17th: Pre-Conference about the ‘Consortiums’
  • Saturday 18th: The opening of the Conference and the exposition.
  • Monday 20th: Visits to Babson and Bentley Colleges
  • Tuesday 21st: IFLA Conference
  • Wednesday 22nd: Boston College, MIT and EBSCO Publishing Boston University
  • Thursday 23rd: Boston University and Harvard Business School
  • Friday 24th: IFLA Conference
  • Saturday 25th: End of the Congress and of the Exposition

I. ACTS OF THE CONFERENCE

http://www.ifla.org/IV/ifla67/pprog-e.htm

II. SIMILARITIES OF THE FIVE LIBRARIES VISITED:

Working together in a Consortium.

Networking and communal grouping are common in the united States. Our colleagues in Boston have re-grouped themselves to form a “consortium”: http://www.blc.org/, http://www.mmrls.org/about.htm, to enable their users, students and professors, to access a communal interface. Their resources are accessed at : http://www.webnetlib.org/

This type of Consortium, also allows its member libraries to negociate the best prices with its suppliers ( editors, subscription agencies, data distributors..)

A dual administrative hierarchy of the library and the strong support from alumni

The libraries visited receive either part or all of their budget from the director of the Business School and they report to the libraries’ Director of the Campus. There is a close link between all of the libraries we visited and the management of the campus ( biblio-economics and personnel ).

I.T and other forms of equipment are often financed by alumni.

Close collaboration with the teaching

The libraries work in close collaboration with the teaching at their respective business school, for example, all the recommended class textbooks are available either online on the internet or in the paper version. Links leading to the full text versions of all recommended textbooks are also available.

The majority of the libraries offer online ‘documentary guides’, which correspond to the themes and topics that are covered in the business school classes at the respective business school. For example, the heading “support course” at Bentley College http://fusion.babson.edu/html/library/pg.cfm?ID=47 or at Boston University http://www.bu.edu/library/management/ or at MIT http://libraries.mit.edu/dewey/

Training Workshops are becoming more available to students, for example, “ InfoByte Seminars” at Babson College http://fusion.babson.edu/html/library/pg.cfm?ID=54

Boston University http://www.bu.edu/library/management/or.html. Bentley College library has a “Library Training Center” which hosts around 125-130 training workshops a year for the students. This centre has 20 computers which are solely used for these library research training programmes.

The integration of the “Trading Room” ( Babson) and of the Careers Department ( Harvard, Boston University) in the library are other signs of this close collaboration.‘Career Development’ and “Job Searching” training programmes are organised by the library at Harvard Business School http://www.library.hbs.edu/career/, and at Boston University http://www.bu.edu/library/research-guides/career/index.html

From the Traditional to the Electronic Library:

Electronic collections (journals and books) are apparent in all the libraries that we visited. All the libraries display their ‘e-resources’ on the homepage of their web site, which then provides links and access to all of their journals and data bases. http://www.bu.edu/library/eresources/ , http://ecampus.bentley.edu/dept/li.10.htm , http://www.library.hbs.edu/about_us/ , http://www.library.hbs.edu/article_research_db.html …….

In order to be able to offer their users a complete list of their electronic journals, the libraries have employed the services of companies such as, Serials solutions, http://www.serialsolutions.com/home.asp , who are in direct competition with Tdnet , http://www.tdnet.com , to manage their internet links and online lists of the available titles.

Electronic versions of books and texts are also available in many of the American libraries visited, who via Netlibrary : http://www.netlibrary.com , offer their users several thousand different titles.

Finally, the ‘Reference’ or ‘Advice’ facilities, often referred to as the ‘Ask us’ or ‘Ask a librarian’ services, are in the process of being developed and updated to create a ‘Virtual Reference desk’ service. The MIT library is in the process of testing the interactive software LSSI, http://www.lssi.com , which enables librarian to help, online, the professor or student with the research subject. This new ‘Virtual Reference Desk’ system, will also act as a knowledge database, which will be able to help answer frequently asked questions and problems.

Services available to alumni:

The final point in common between the libraries visited is the presence of services and facilities on offer to alumni. http://fusion.babson.edu/html/library/pg.cfm?ID=447 . Alumni are particularly important at Harvard Business school, http://www.library.hbs.edu/services/alumni_harvard.html

III. CONTACTS & EXTRA INFORMATION

BABSON COLLEGE


 

The “Charles L. Horn Library” was built in 1978 thanks to a donation by the President of the ‘Olin foundation of Minneapolis’.

Contacts:
Hope Tillman : Director of the Library
Tillman@babson.edu
Tel: 781-239-4259

Chris Kelly: Manager of the “Cutler Center” ( The Trading Room)
Kelly@babson.edu

Website:

Business school: http://www3.babson.edu/
Horn Library: http://fusion.babson.edu/html/library/
Library catalog: http://library.babson.edu/

General facts of the library

(For the use of 3500 students-undergraduate, graduate, MBA and 700 Professors)

  • 21 full time employees
  • Open 102 hours a week
  • 9000 m2
  • 514 seats
  • 50 computers
  • 16 group work rooms
  • 1 “Trading Center”
  • 1 Museum Roger Babson’s Museum
  • 140  000 books
  • 1000 periodicals
  • 346 780 microforms
  • 2 342 videotapes
  • 145 CD
  • 14 DVD
  • 88 databases

Extra Information

The Institution : One year ago, Babson Interactive was launched enabling the Business School to make profits and develop its teaching programs with the  help of Cenquest. Babson interactive started by launching an eMBA (INTEL)

The library Services offered for distance learners : loans of documents, access to the electronic resources, reference services and training). http://fusion.babson.edu/HTML/library/pg.cfm?ID=448

List of electronic resources available to the public:

Among the databases there is : Abi-Inform, Ebscohost, Gale Business Resources, Emerald intelligence. Data Bases about companies: Bloomberg, Global Access and SDC Platinum de Thomson Financial, Edgar, Hoovers Online, Datastream, RDS, Bizsuite which has been a huge success, Investext, Market research.com, EIU.com, Reuters Business Insight…..

Using SerialsSolutions for managing electronic access to magazines:

http://fusion.babson.edu/html/library/pg.cfm?ID=39

BENTLEY COLLEGE


1917: The library was created by Harry C. Bentley
1968: The construction of the library was financed by former pupil, Solomon R. Baker
1974: The Graduate Business School is created.
2000: The openig of the Smith Academic Technology Center

http://www.bentley.edu/tech_learning/index.cfm?CFID=916400&CFTOKEN=8417245

Contacts:

Tjalda Nauta : Director of the Library
Tnauta@Inmta.bentley.edu
Tel: 781-891-2830

Website:

Business School: http://www.bentley.edu/

Solomon Baker Library: http://ecampus.bentley.edu/dept/li

Library Catalog: http://ecampus.bentley.edu/dept/li/04.htm

General Facts of the Library:

( For the use of 42000 Undergraduate students, 1600 Graduates, 3000 Executives)

  • 16 Full time employees
  • Open 78 hours a week
  • 5000m²
  • 30 computers
  • 1 audio-video room ( Preview Room)
  • 10 group work rooms
  • 1 room “ Library Training Center” for research and information classes
  • 1 room “ Archives and rare books room”

Library Collection

  • 197 300 books
  • 1700 journals
  • 845 annuals
  • 4700 films and videos
  • 35 data bases
Extra Information:

The institution:  Recently equipped with all the new educational and communication equipment. Including:

Resource Center, equipped with 90 PCs and is open 100 hours per week.

Academic Technology Center: This center has the aim of helping the teachers and researchers to integrate the NTE into the relative domaine of their research and lessons. The equipment in this center cost $20 million in 2000. 12 people work there.

Five High Tech laboratories have been created and financed by former students:

  • Accounting Center for Electronic Learning & Business Measurement:
    http://ecampus.bentley.edu/dept/acelab/ Its mission is to provide students with accounting programme and software knowledge.
  • Center for Languages and International collaboration: Its aim is to teach the students languages by using  NTE ( audio and visual-conference equipment), ‘Online multilingual Jukebox’.
  • Center for Marketing Technology http://ecampus.bentley.edu/dept/cmt/
    Its aim is to allow its users to use and explore the latest and best tools and technologies, in the marketing and publicity sectors, that are available today. This center is unique due its varied and diverse products and aids that help to make marketing decisions for its users.
  • Design and Usability Testing Center. This center was created with the financial support of I.T companies and with the aim of providing the best possible software and web interfaces that are available.
  • Trading Room: http://ecampus.bentley.edu/dept/hcfs/tradingroom Completely financed by Nasdaq, Reuters, Dow Jones, Bridge….This room is available to all finance programmes of study and is also available to all its sponsoring companies.
The Library : Has a collection of 4000 videocassettes which can be borrowed by profesors, lecturers and students.

Electronic books are also available to the libraries users via Netlibrary:

http://www.netlibrary.com/ (7000 titles are available), and for electronic books: http://www.books24X7.com/

BOSTON COLLEGE


Todays library was opened in 1984 and takes the name of former student, ‘Thomas O.Neill Library’.

Contacts

Barbara Mento, Director of the Library.
Mento@bc.edu
Tel: 617-552-4483

Robert A. taggart, dean for Graduate Programs
Taggart@bc.edu

Website

Business School: http://www.bc.edu/

O’Neill Library: http://www.bc.edu/bc_org/avp/ulib/circ/Oneill.html

Catalogue: http://library.bc.edu:4545/ALEPH

General Facts of the Library :

  • 20 Members of staff
  • Open 72 hours a week
  • Fully equipped training rooms
  • Linked to the other 8 University libraries. Ressources are accesed online via the communal Website.
  • Varied library – not just economic and management books.
  • 2 million books, 2 million microfiches.
  • 6 computers
  • 1 Media Center ( access to videos, audio-visual equipment, DVD, CDRom)
  • 1 Governement Documents and Microforms Center. Governement and University documents and publications are available on microfiches ( newspapers, theses, special collections etc)

Extra Information

Library

  • The module “Quest alert Profile” allows you to create, modify and update completely personal documents and profiles.
  • Another unique interface, for statistics, is also available. For further details : http://www.bc.edu/bc_org/avp/ulib/ref/social.html#business
  • WebCT.com http://www.webct.com/
  • Online reserves” ( chapters of books, lecture notes, exams…) is available and accessed online via the intranet by professors, students and staff.
  • Historical newspapers Online”: The London Times newspaper, from 1790-1980, and The New York Times, from 1863- 1905 and from 1913-1922, are both available online.
  • Boston College Libraries are one of the founder members of SPARC ( The Scholarly Publishing & Academic Ressources Coalition).
  • http://www.arl.org/sparc/home/index.asp?page=0 .

MIT


1861 : MIT created.
1900 : Campus of MIT created.
1965 : Creation of the Dewey Library.
Principle discipline: Engineering.
Strong partnership between pure sciences, management and science economics.
5 Schools, one of which a Management School : The Sloan School of Management.
1200 students
21 members of staff working at the library ( 18 of which are full-time).
Open 67 hours a week.

Contacts :

Catherine Friedman, Director of the Library
Crf@mit.edu
Tel: 617-552-4483

Website :

Sloan school of Management: http://mitsloan.mit.edu

Dewey Library: http://libraries.mit.edu/dewey

Catalogue: http://libraries.mit.edu/services/barton.html

General Facts of the Library

  • The oldest library in its sector in the USA.
  • 500 000 books
  • 3400 electronic journals
  • 7000 subscriptions ( 26 000 across the whole of the campus)
  • All theses available online
  • 230 data bases
  • A microfiche room
  • Federal Government documents

Special Features

Digital & Interactive Reference Service” available, (questions and answers)

This service users a software program ( Egain/LSSI) which allows the librarian/documentalist, to interactively communicate with the professor or student when they have either asked a question or need help with research.

This software also stores all research made in order to form a knowledge data base that can be reused whenever the same questione are asked. It is also able to deal with statistical questions.

VERA: Virtual Electronic Resource Access (http://libraries.mit.edu/vera)

Data base is organised in alphabetical and subject order, inlcluded are the  230 MIT data bases and the 3104 electronic magazines. An search engine enables research to be carried using key words.

A tight collaboration between the library and the Sloan Trading Room means that the following can be offered to its users: http://mitsloan.mit.edu/trader

Reuters, Bridge, Bloomberg. Historical data of CRSP and Compustat are accessed via the WRDS platform ( Wharton Research Database Services)

I/B/E/S via WRDS

Jupiter Communications, Yankee Group & Zacks university Analyst Watch

The Boston Library Consortium” allows all students and professors, who have a special members card, access and use of all facilities of all of the other libraries in the ‘Consortium’. It allows them to borrow books from one library and return them to another.

Services available to alumni :

Privilege card for former students $150 per year
External visitors   $500 per year

BOSTON UNIVERSITY


 

Contact:

Arlyne Jackson / Tel: 617-353-4310
Ajac@bu.edu

Website:

Business School : http://www.bu.edu

Frederick S. Pardee Library: http://www.bu.edu/library/management

Catalogue:

General Facts of the Library :

( School of Management: 1725 Undergraduates, 580 graduates, 578 Part-Time Graduates, 104 Teachers/Professors)

  • Open 94 hours a week
  • 1700m2
  • 310 seating places
  • 235 individual working ‘boxes’ – the majority of which are equipped with computers.
  • 4 group work rooms
  • 1 training room ( 60 training sessions are put on per year)
  • 13 full-time members of staff and 2 part-time workers
  • the Mugar Memorial Library ( The most important library at Boston University)
  • 92000 books
  • 550 journal titles
  • 330 400 microfiches
  • 25 data bases
  • Electronic journals
  • Specific data available on public and health management

Special Features

A close partnership with the ‘Careers and Guidance’ department – classes have been created by the library that provide students with information and help with searching for jobs, companies and industries.

Research and help guides are available online to help with the training sessions and classes provided by the library and careers department. Subjects covered include: job searching, company addresses, annual reports, information on different sectors of activity;.

Research training programmes that are specifically designed for professors and lecturers are available

A ‘Reference’ service is available, its aim is to reply and respond to professors and students within 24 hours maximum

HARVARD BUSINESS SCHOOL


Contact:

Tom Michalak
Tel: 617-495-6042
Tmichalak@hbs.edu

Website:

Harvard Business School: http://www.hbs.edu

Baker Library: http://library.hbs.edu

Catalogue: http://voyager.library.hbs.edu

Cases & Teaching Materials: http://www.hbs.edu then click on HBS Publishing, then on ‘Our Products’.

General Facts of the Library :

  • 600 000 books ( 3000 books are bought per year)
  • 6900 journals
  • 34 data bases
  • 31 000 photos
  • 186 000 sector and activity rapports
  • 1 700 000 ‘microforms’
  • 28 300 people subscribed to the library
  • Open 79 hours a week ( including Saturday and Sunday)
  • 63 members of staff – 7 of which work full time helping  researchers only.

Special Features:

  • A team of 7 full time librarians work together solely for the purpose of helping students/professors, with their research.
  • There is a career service available in the library which is managed by a librarian (specialized in job researching etc), using the resources and facilities available in the library.
  • Important and useful library collections and data on the history of companies and business in the USA are available. Dating from 15th to 20th century – 30 000 old photos of the history of American Industry, HBS archives from 1908, annual reports dated from 1820 are also available. These collections are regularly added to and used for exhibitions also.
  • “e-baker service” : For $300 a year, former students can access 5 HBS databases (One Source, The.siliconDeck, Hoover’s Online, CareerSearch, Abi Inform via ProQuest) data bases via the site: http://hbsworkingknowledge.hbs.edu/ebaker/
  • Former students can also benefit from a 10-40% reduction
  • HBS Working Knowledge ( http://hbswk.hbs.edu/ ) – This site was created in 1999 in conjunction with the library and in order to promote the HBS brand, and make professors more aware of HBS and the 13 subject areas it covers. This site is looked after by 15 people, one of which is a journalist, 3 are web masters…
  • Its aim is to respond to the needs of former students and companies “Just enough, Just-in-Time, Just for Me”. This site is updated once a month. 28 300 people regularly consult this site – 22 300 of whom are alerted the latest updated  edition by email. 1344 former students are subscribed and have access to the data bases as well.

Agnes MELOT
Hec School of Management Library
March 2002

Links updated 21 June 2004